退款政策
Return and Exchange Policy
At Skimemry, we take pride in offering high-quality physical products to customers worldwide. Due to the unique nature of watch bands (precision products where non-defective returns may affect secondary sales), we currently do not accept returns for non-quality-related issues, except for customers in the European Union and the cases outlined below:
- EU Customers: EU customers may return products within 14 days of receipt without providing a reason, but customers are responsible for both shipping and return shipping costs. To initiate a return, please contact help@skimemry.com with your order number and reason for return. We will provide the return address and instructions.
Returns are accepted in the following cases:
- The received product or accessory is damaged, defective, or has significant cosmetic damage (e.g., noticeable scratches, cracks, or damage that affects normal use, such as a clasp that does not fasten or a broken material).
- The received product or accessory is missing, as verified by our warehouse.
- The received product does not match the style or color ordered.
If you receive a damaged or defective product, please email help@skimemry.com within 3 days from the date of delivery as recorded by the logistics provider. Include at least two clear photos showing the damage (one close-up and one showing the overall condition) for our assessment. We will process your request within 1-3 business days. If you receive an incorrect product, we will promptly arrange for a replacement or refund. Upon verification of the return, we will process the refund within 1-3 business days via the original payment method. The actual refund processing time may vary depending on the payment method or bank, typically taking 5-10 business days.
We strive to provide an unparalleled experience. If you encounter any issues during the ordering process, please feel free to contact us.
Contact Us
To ensure accurate issue tracking, email is our primary method for handling return, exchange, and shipping inquiries. If you have any questions or concerns about our shipping or return policies, please contact us at help@skimemry.com. We will respond within 1-2 business days.
Changes to These Terms
We reserve the right to modify these terms at any time, and updated terms will be posted on our website. We will notify you of changes via email or a prominent banner on our website. By continuing to use our website or purchase our products after the terms have been modified, you indicate your acceptance of the revised terms.
We are committed to serving you and thank you for choosing Skimemry.